FAQs
Here are the answers to the most common questions
Feel free to email evelyn@netic.health if you have more questions :)
+1 (510) 761 -9354
Start running pain free
Heal from home with the best Physical Therapist that
fits your sport and lifestyle.
Why Netic?
Runners treated
Satisfaction score
Reported improvement
Our value
Running injury experts
Our Physical Therapists are matched to your sport and activity level. We get marathon experts for marathons runners.
Heal from home
Fit physical therapy into your busy schedule, and stop commuting multiple times per week to the clinic
Start tomorrow
No weeks of waiting time or insurance approval. Get matched today and start your care tomorrow
How Netic works
Heal from home with the best Physical Therapist that fits your sport and lifestyle.
What our athletes say
Real quotes from real people.
Netic Mobile App
💬 Chat with your Physical Therapist 24/7
🗓 Schedule and manage your PT sessions
🏃🏻Log your Activity and receive feedback from your PT
🗒 Have all your activity programs in one place
🔔 Set reminders for your training
Is it all virtual, or do you have in-person PT as well?
All our PT sessions are virtual! Read about the benefits of remote physical therapy here.
How do I book a session with my PT?
To book your next session with your physical therapist, log into your account at app.netic.health and click the calendar icon next to your PT's name.
How does the free session & 7-day trial work?
We are currently offering a free session and 7-day trial (no strings attached!) - this will give you the opportunity to find out if your PT is a good match and to try out the Netic platform. We’ll check in 7 days after you’ve had your initial appointment to see if you want to continue receiving care from us.
Can I use insurance?
We accept cash upfront, but are able to provide you with a superbill that you can take to your insurance to get reimbursed for the care you received from us. The reimbursement amount will depend on your health plan and your deductible. To find your Out-of-Network benefits, you can call the phone number on the back of your insurance card. If you need assistance submitting a superbill to your insurance company, let us know and we would be happy to help.
Can I change my monthly subscription plan?
Absolutely. If you would like to switch to a different plan, send an email to evelyn@netic.health.
Can I add an extra session this month?
Yes! Adding a session to your monthly subscription costs an additional $120, which will be included in your next bill.
When do you bill me?
We bill at the end of each month and charge the payment method you have added to your profile. If you need a superbill to submit to insurance, email evelyn@netic.health and we will send you one.
Do you accept FSA/HSA accounts?
If you have a Health Savings Account (HSA) or a Flexible Spending Account (FSA), we also accept this form of payment instead of a credit card.
How do I cancel my membership?
You can cancel your membership at any time. Just email evelyn@netic.health and she will disconnect you from your PT.
What is your cancellation policy for PT sessions?
If you need to cancel or reschedule your upcoming session, please do so at least 24 hours before your scheduled appointment. You can cancel/reschedule a session by going to the email booking confirmation you initially received. If an appointment is not canceled at least 24 hours in advance you will be charged a fifty dollar ($50) fee; this will not be covered by your insurance company.
